Customer Onboarding Specialist
EpignosisAthens, Attica, Greece
Posted March 4, 2026
Full Time
About the Company
Epignosis develops accessible technology for workforce training and talent management across multiple platforms.
Job Description
At Epignosis our mission is to make learning technologies accessible to every business, regardless of geography, sector, or company size. We're looking for a Customer Onboarding Specialist to join our high-performing Customer Onboarding team and deliver onboarding and consulting services to help customers successfully implement their LMS and achieve their goals.
Requirements
- Conduct customer end-to-end training & onboarding
- Conduct ad-hoc customer consultation calls
- Act as a liaison between the customer and the support team during the onboarding and/or consultation period
- Advise customers on best practices and responding to usability questions during the onboarding and/or consultation period
- Assist webinar production and participates in live sessions
- Assist in production of videos, knowledge base articles and resources
- Be expert in TalentLMS and has good understanding of at least 1 other product
- Identify upsell and cross-sell opportunities
- Collect and address customer feedback
Benefits
- Competitive salary and bonuses
- Stock options for everyone
- Private health coverage for every team member
- Access to a nutritionist
- In-house blood bank
- Comprehensive family support
- Daily meals and food allowance
- Commuting allowance
- Hybrid work
- Employee Advisory Board
- Learning budget for your growth
- Part of the Starttech Ventures ecosystem
