Customer Education Lead (Digital Experience)

We are seeking a Customer Education Lead (Digital Experience) to own customer-facing education content across our digital channels, shaping the structure of our education content and producing a significant portion of it themselves. The ideal candidate will have 6–8+ years of experience in Customer Education Strategy, Product Education, Knowledge Management, Digital Adoption, or related roles within a B2B SaaS environment.

Requirements

• 6–8+ years of experience in Customer Education Strategy, Product Education, Knowledge Management, Digital Adoption, or related roles within a B2B SaaS environment
• Demonstrated ownership of a Help Center, Knowledge Base, or customer education program at scale — including governance, structure, and measurable outcomes
• Proven experience designing and maintaining knowledge architecture (taxonomy, tagging, categorization, cross-linking, lifecycle governance)
• Experience developing multi-channel education strategies spanning knowledge base, in-product guidance, lifecycle communication, and video or training assets
• Strong collaboration experience with Product Management and Product Marketing, translating roadmap updates and feature releases into customer-ready education strategies
• Experience using analytics (search behavior, content engagement, ticket trends, adoption metrics) to prioritize and refine education investments
• Hands-on experience with KB/CMS platforms, in-app guidance tools, and content performance dashboards; familiarity with Salesforce or similar CRM environments is a plus
• Fluency in English and German (C1/C2)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance