Customer Education Manager
TekmetricUnited States
Posted March 6, 2026
80000 - 100000 USD
Full Time
About the Company
Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
Job Description
We're looking for a Customer Education Manager to bridge our educational vision and technology. As the first half of the year, you will play a pivotal role in rolling out our brand-new Learning Management System (LMS). You will help implement, manage, and optimize the LMS while developing high-impact e-learning content for our customers and internal stakeholders.
Requirements
- 5+ years of experience in a SaaS environment within Customer Education, L&D, or Sales Ops
- Previous experience managing or implementing an LMS (e.g., Skilljar, Docebo, Intellum, Thought Industries)
- Ability to troubleshoot software integrations and a 'power user' mentality when learning new platforms
- Proficiency with e-learning authoring tools (Articulate Rise/Storyline, Camtasia, etc.) and a keen eye for user-centered design
- Comfortable working with data to tell a story about how our customers are learning
- A self-starter attitude with the flexibility to shift from 'admin mode' to 'creative mode' daily
Benefits
- Generous Paid Time Off
- Competitive base salaries
- Comprehensive health benefits
- 401(k) Retirement Savings Plan with 100% employer match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Wellness on your terms
