1st Line IT Service Desk Analyst
Equals MoneyChester, England, United Kingdom
Posted August 18, 2025
Full Time
About the Company
Equals is a financial services company that helps customers move and manage their money.
Job Description
We are looking for a 1st Line IT Service Desk Analyst to join our team. The role is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently.
Requirements
- Previous experience in a 1st Line IT Support or Service Desk role (or strong equivalent experience)
- Strong customer service and communication skills
- Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
- Experience with ticketing systems (e.g. Jira)
- Ability to prioritise workload and work effectively under pressure
Benefits
- A competitive salary benchmarked against a peer group
- 25 days holiday per year + your birthday off
- Opportunities for progression, development and learning new skills
- Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
- GetActive with Aviva - Health and Wellbeing discounts on services and products
- Interbank currency rates on travel money and international transfers
- Bupa Private Healthcare
- Free Eye Test and £50 up to the cost of glasses
- EAP Service - Mental Health Services
- Life Assurance Policy - x3 annual salary
- Contributory pension scheme
- Cycle to Work Scheme
- Season Ticket Loans
- Enhanced Parental Policies
- Complimentary tea, coffee, soft drinks and fruit
