Service Delivery Lead
EquifaxSydney, New South Wales, Australia
Posted January 21, 2026
Full Time
About the Company
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
Job Description
As our new Service Delivery Lead, you will be at the forefront of operational innovation, redefining how we support our customers by integrating advanced AI into our core service workflows.
Requirements
- 5+ years of experience in Operations or Service Delivery management.
- 1-2 years of experience managing AI-integrated workflows or digital transformation projects.
- Strong technical understanding of how Large Language Models (LLMs) function within a business context.
- Proven proficiency with AI-native ServiceNow and Jira tools.
- Demonstrated ability to use data and analytics to influence and enhance the customer experience.
- Experience in a 'Player-Coach' capacity, exhibiting strong skills in leading, managing, and mentoring others.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
