Service Delivery Manager
LogicalisSingapore, Singapore
Posted February 4, 2026
Full Time
About the Company
Logicalis is a global technology company that helps clients design, support, and execute their digital transformation by uniting their vision with their technology expertise and industry insights.
Job Description
Logicalis is seeking a Service Delivery Manager to lead the customer support team and drive operational efficiency, customer satisfaction, and digital transformation. The ideal candidate will have 5 years of experience in IT service delivery, ITIL certification, and expertise in ITSM platforms.
Requirements
- Achieving committed SLAs, Operational Efficiency & CSAT/NPS
- Own the Customer Support process, driving quick resolution to customer-impacting issues
- Establish and adhere to customer support case management practices
- Develop and keep a well-organized team to effectively support business objectives
- Analyse, implement improvement and report on support metrics, business impact, customer impact, and team performance
- Ensure service levels are always maintained and continuously seek ways to improve the delivery of customer support
Benefits
- Competitive salary
- Benefits package (not specified)
