Technology: Service Delivery Manager
Siegen HR Solutions, Inc.Location not specified
Posted January 6, 2026
Full Time
About the Company
Siegen HR Solutions, Inc. specializes in talent solutions for the Business Process Outsourcing (BPO) sector, offering a robust database of English‑proficient, globally‑acceptable professionals. The company excels in sourcing, vetting, and coaching candidates to meet the specific operational needs of BPO clients, ensuring a high‑quality talent pipeline. By partnering closely with both organizations and individuals, Siegen aligns talent development with business excellence, helping clients achieve superior workforce performance while advancing career growth for candidates. This dual‑focus approach distinguishes Siegen as a strategic partner that elevates talent strategies and supports sustainable success in the BPO industry.
Job Description
We're looking for a talented Service Delivery Manager to lead and shape the future of service excellence. Your expertise in service delivery management, ITSM frameworks, and incident management is in demand!
Requirements
- Bachelors degree in Information Technology, Computer Science, or a related field
- Proven experience in IT service delivery management
- Strong knowledge of IT service management (ITSM) frameworks, such as ITIL
- Experience in participating in the resolution of critical incidents
- Excellent problem-solving and decision-making skills
- Exceptional communication and interpersonal skills
Benefits
- Competitive salary
- Benefits package
