CDI - Service Delivery Lead Omnicanal H/F
HermèsIle-de-France, France
Posted January 29, 2026
Full Time
About the Company
Hermès is a luxury fashion brand that values ethics, diversity, and inclusion.
Job Description
The Service Delivery Lead Omnichannel H/F is responsible for managing application support services, ensuring service quality, and leading a team of 20+ consultants. The role requires 5-7 years of experience in application support/TMA, team management, and ITIL process mastery. The ideal candidate will have experience in the Retail/Distribution sector, leadership skills, and excellent communication skills.
Requirements
- 5-7 years of experience in application support/TMA
- Minimum 3 years of experience in team management
- Experience in the Retail/Distribution sector (highly appreciated)
- ITIL process mastery (Incident, Problem, Change, SLA management)
- Experience with ticketing and tracking tools (ServiceNow, Jira or equivalents)
- Good understanding of application architectures and business challenges
- Leadership and ability to unite a large team
- Excellent communication skills with technical and departmental interlocutors
- Sense of organization, rigour, and autonomy
- Customer-oriented and proactive problem-solving
