Customer Success Manager

EquipmentShare is hiring a Customer Success Manager to own the post-sale customer experience and drive measurable customer outcomes. The role involves building and executing Customer Success Plans, driving adoption, and identifying risks and opportunities. The team is fully remote and offers a competitive compensation package, full medical and vision coverage, and career advancement opportunities.

Requirements

• 2+ years in Customer Success, Account Management, or similar customer-facing role
• Strong ability to manage a portfolio, prioritize accounts, and drive proactive engagement
• Experience working cross-functionally to solve customer problems
• Data-driven mindset with the ability to translate usage into insights and action
• Excellent communication skills with a focus on business outcomes (not just activity)

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities