Customer Support Specialist

We are searching for a Customer Support Specialist to provide exceptional service and support to our internal and external customers in a multi-channel environment. The primary responsibility is to establish and maintain excellent working relationships with rental markets, T3 customers, and help facilitate support requests throughout EquipmentShare.

Requirements

• High school diploma required, College degree desired.
• At least one year experience in a customer service role, preferably in a contact center or multi-channel communication environment.
• Ability to read and comprehend basic/complex communication in written or verbal sources.
• Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure.

Benefits

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.