IT Support Specialist - Pool

EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow. The IT Support Specialist I will be responsible for providing technical support and assistance to employees, troubleshooting and resolving technical issues, and collaborating with the IT team to identify and address recurring issues.

Requirements

• Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
• Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
• Assist users with software applications, account access, and password resets.
• Accurately document all support interactions and solutions in the ticketing system.
• Escalate unresolved issues to Tier 2 support with clear and detailed information.
• Assist with onboarding new employees, including setting up user accounts and devices.
• Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
• Collaborate with IT team members to identify and address recurring issues.
• Participate in the on-call rotation for after-hours and weekend support.

Benefits

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.