Telecommunications Administrator

We are hiring a Telecommunications Administrator to deploy and maintain our telecommunications infrastructure with an emphasis on Webex Calling and Webex Contact Center administration.

Requirements

• Administer, deploy, monitor and maintain EquipmentShare's VOIP telephony systems nationwide
• Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems
• Provide excellent customer service to our staff/internal teams to efficiently solve problems
• Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested
• Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations
• Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance
• Responsible for assisting, coordinating and performing EquipmentShare's telecommunications work which includes add's, moves, and changes
• Identify end user needs/requirements and mobilize existing and new technology
• Travel to company locations within current and future markets as needed
• Stay up to date with industry best practices and certifications
• Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company
• Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs
• Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events and food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities