We are hiring a Telecommunications Administrator to deploy and maintain our telecommunications infrastructure with an emphasis on Webex Calling and Webex Contact Center administration.
Requirements
- Administer, deploy, monitor and maintain EquipmentShare's VOIP telephony systems nationwide
- Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems
- Provide excellent customer service to our staff/internal teams to efficiently solve problems
- Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested
- Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations
- Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance
- Responsible for assisting, coordinating and performing EquipmentShare's telecommunications work which includes add's, moves, and changes
- Identify end user needs/requirements and mobilize existing and new technology
- Travel to company locations within current and future markets as needed
- Stay up to date with industry best practices and certifications
- Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company
- Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs
- Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner
Benefits
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events and food truck nights
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities