Network Administrator - Voice

The Network Administrator - Voice oversees the phone system of the corporate and warehouse facilities, maintaining, supporting, and designing the telecommunications systems. This is a hybrid-working role with 2-3 days per week onsite required.

Requirements

• Install, test, troubleshoot, modify, and service voice and data telecommunications equipment and devices.
• Evaluate telecommunications equipment and devices and establish reasoning for updates or replacements.
• Perform daily system monitoring to identify potential problems and proactively suggest improvements when called upon.
• Test, validate, and implement configuration changes on devices using defined procedures.
• Evaluate systems performance levels and improve capabilities as needed.
• Configure, update or troubleshoot carrier-side issues.
• Manage and provide technical advice on telecommunications systems.
• Document plans, requests, activities, and specifications and report on them.
• Document all configurations and changes to ensure appropriate protocol.
• Program features, design systems, and allocate resources as necessary.
• Monitor and test systems and peripheral equipment and troubleshoot problems.
• Interact and escalate issues with vendors and third-party groups.
• Cooperate with management to develop staff and improve their skills.
• Respond to assigned tickets/tasks efficiently and quickly to achieve daily and monthly metrics.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Life Insurance
• Short-Term Disability
• Retirement Plan