We're seeking a Senior Technology Specialist, Quality to provide advanced quality assurance and technical leadership within shared technology solutions that support Individual Insurance and enterprise-wide capabilities. You will partner with cross-functional business and IT teams to design, test, implement, and continuously enhance systems that deliver reliable, compliant, and client-focused experiences.
Requirements
- Advanced experience (5+ years) in IT, with multi-domain expertise and strong depth in Quality Assurance practices
- Proven expertise in software testing practices including test planning, execution, defect management, and quality reporting
- Hands-on experience with QA and automation tools such as Azure DevOps, Jira, Selenium, SmartBear TestComplete, ReadyAPI, or similar
- Strong knowledge of application infrastructure, technical platforms, development and scripting languages, and test automation concepts
- Contemporary and/or advanced QA or relevant technical certifications, with a post-secondary degree in computer science, software engineering, or a related field (or equivalent experience)
- A client-focused mindset, balancing service commitments, efficiency, quality, and regulatory requirements while striving for first-contact resolution where possible
- Strong analytical and critical reasoning skills, able to make sound, time-sensitive decisions and manage competing priorities in complex environments
- Demonstrated leadership capabilityâcoaching others, influencing outcomes, sharing knowledge, and leading by example with accountability and urgency
- Excellent communication and interpersonal skills, capable of engaging diverse stakeholders, resolving conflict, and translating complex technical information effectively
- A growth-oriented, resilient mindset with comfort navigating ambiguity, driving innovation, and continuously improving systems, processes, and client experiences
Benefits
- Regular learning sessions and development opportunities
- Allowance provided in place of vacation pay and benefits
- Healthy work-life balance with employee wellness always top of mind, complemented by a 'dress for your day' approach
