The Salesforce Program Director is a part-time role responsible for leading client-facing Salesforce project delivery while advancing ERM's overall Salesforce delivery capability. The role blends hands-on project leadership with practice enablement, helping ERM scale its Salesforce Digital Services offering with predictable, repeatable, and high-quality delivery.
Requirements
- Lead Salesforce implementation projects in a Project Manager capacity
- Manage day-to-day Agile ceremonies, sprint planning, backlog refinement, standups, retrospectives, and stakeholder reviews
- Coordinate cross-functional delivery teamsâincluding technical leads, functional consultants, architects, offshore resources, and client stakeholders
- Maintain project governance across scope, risks, issues, RAID logs, budgets, and resource planning
- Communicate project status to client sponsors and internal leadership, ensuring transparency, alignment, and proactive issue resolution
- Drive delivery excellence and client satisfaction through repeatable processes, structured communication, and industry-standard program management practices
- Design and maintain ERM's Salesforce delivery methodology aligned to Agile best practices and real-world Salesforce implementation patterns
- Develop reusable assets: project templates, RAID logs, user story definitions, acceptance criteria, delivery playbooks, project kickoff materials, and quality checklists
- Build and deliver internal training programs to upskill project managers, functional consultants, and technical team members in Agile delivery, project hygiene, estimation, and client communication
- Partner with leadership to define delivery standards for Salesforce engagements, ensuring consistent execution across the practice
- Support onboarding of new delivery team members through structured role-based training and coaching
- Lead retrospectives across projects to identify improvements and incorporate learnings into the delivery methodology
- Operate with a high degree of independence in managing client engagements and defining delivery standards
- Influence how Salesforce projects are scoped, planned, executed, and governed across the practice
- Set expectations for Agile delivery maturity and drive adoption of best practices across teams
- Advises leadership on delivery risk, staffing, methodology improvements, and enablement priorities
- Makes operational decisions relating to project delivery, budget adherence, resourcing, and client communication
Benefits
- Paid time off
- Parental leave
- Medical
- Dental
- Vision
- Life
- Disability
- AD&D insurance
- 401(k) or RRSP/DPSP
