Kundenbetreuer (m/w/x) mit Englischkenntnissen

eRocket GmbH is a mid-sized, internationally operating E-Commerce company in the Home & Living segment. We sell products from our own brand Paco Home through an integrated sales model consisting of dropshipping, wholesale and sourcing. eRocket GmbH is characterized by innovative trade concepts, digital processes and a dynamic, future-oriented corporate culture.

Requirements

• Answer written customer inquiries in German and English
• Manage customer chat and ensure quick and professional communication
• Report damage claims to logistics service providers and take care of quick clarification
• Demand non-preservation statements from customers and ensure smooth handling
• Check and process customer reviews to continuously improve service
• Create and optimize text templates in German and English to make communication more efficient

Benefits

• Flexible working hours
• 28 days of vacation
• 2 half days on Rosenmontag and Holy Thursday
• Price discounts on company products
• Corporate benefits