Technical Account Manager
eSentireWaterloo, Ontario, Canada
Posted March 25, 2026
100000 - 120000 CAD
Full Time
About the Company
eSentire, Inc. is a global managed detection and response (MDR) leader that protects more than 2,000 organizations across 80 countries. Leveraging machine-learning XDR, 24/7 threat hunting, and an in-house Threat Response Unit, the company delivers continuous threat exposure management, incident response, and advanced threat protection. Each client is paired with a dedicated Cyber Risk Advisor and a team of SOC analysts and elite threat hunters, ensuring rapid detection, investigation, and mitigation of both known and emerging threats. eSentire's blend of data-driven technology, industry-leading talent, and scalable security operations enables enterprises to reduce risk while maintaining compliance and business continuity.
Job Description
As a Technical Account Manager at eSentire, you will lead all technical cadences for a portfolio of customers, ensuring they realize the full security value of eSentire's Atlas AI MDR platform. You will serve as the primary technical point of contact and trusted advisor, maintaining a Customer Success Plan that tracks measurable security outcomes.
Requirements
- 4+ years in technical account management, cybersecurity engineering, or customer success within an MDR, MSSP or SaaS cybersecurity environment
- Solid knowledge of threat detection and response, SIEM, EDR/XDR, cloud security, identity threats, and incident response
- Ability to communicate technical complexity equally well in a CISO briefing and a deep-dive configuration session
- High autonomy and organizational discipline across a complex, multi-account portfolio
Benefits
- Competitive compensation
- Full benefits: medical, dental, vision, life insurance, and paid parental leave
- Matching RRSP program
- Annual Lifestyle Spending Account
- Professional development subsidies and certification support
- Competitive employee referral bonus