The Nutrition Operations Manager is a hands-on leader responsible for the daily oversight of congregate meal service at Serving Seniors flagship Gary and Mary West Senior Wellness Center. This role supervises a team of about 15 food service workers, drivers, and volunteers while ensuring that meals are delivered with efficiency, dignity, and respect.
Requirements
- Oversees daily operations of congregate meal service, ensuring a seamless, respectful, and timely dining experience for older adult participants.
- Leads and manages a team of food service workers, drivers, and volunteers; builds a high-performing, customer-focused team culture.
- Develops and implements operational systems to optimize staff scheduling, inventory tracking, meal forecasting, and service workflow.
- Creates and maintains standard operating procedures, staff training programs, and quality assurance systems for food service delivery.
- Ensures accurate forecasting and reporting of meals ordered and served to maximize allowable claims, reduce waste, and meet funding requirements.
- Collaborates with the Senior Director of Nutrition Services to support departmental performance goals, budget monitoring, and operational benchmarks.
- Prepares staff schedules and timecards; monitors attendance, approves time off, and conducts regular performance evaluations.
- Coordinates and monitors inventory, supply ordering, and vendor communication for the site; ensures equipment is maintained and used properly.
- Conducts site audits to ensure compliance with food safety, sanitation, and regulatory standards; addresses deficiencies promptly.
- Serves as the point person for staff and participant concerns at the site; de-escalates conflicts and supports team members in responding to challenging client behaviors, including individuals experiencing homelessness or mental health instability.
- Works cross-functionally with Facilities, Volunteers & Activities, Health & Social Services, and vendor partners to ensure integrated service delivery.
- Participates in special event planning and execution, including catered meals, holiday meals, and donor site visits.
- Supports grant compliance, audit readiness, and data accuracy by ensuring timely and accurate submission of reports and records.
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Life insurance
- Disability insurance
- Vision insurance
- Dental insurance
- Employee assistance program
