Customer Service Product Readiness Team Lead

Join us as a Customer Service Team Lead, guiding a team in preparing operational requirements for product and program launches, shaping the customer experience through collaboration across departments.

Requirements

• 5+ years of professional experience in a similar position, supporting similar responsibilities
• Demonstrated leadership capabilities with sound judgment and effective decision-making skills
• Highly team-oriented with a strong commitment to achieving shared goals and driving collective success
• Flexibility to adapt work hours to meet business demands, including team coverage, product meetings, testing assignments, and after-hours support
• Strong analytical and problem-solving skills with the ability to troubleshoot complex scenarios
• Bachelor’s degree in business or related field

Benefits

• Medical
• Dental
• Vision
• Basic and supplemental life insurance for employees (and their families)
• 401(k) and profit-sharing programs
• Vacation leave
• Twelve paid holidays throughout the calendar year