We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. As our Client Solutions & Technical Operations Manager, you'll act as the key contact for local suppliers, stakeholders, and global departments while leading day-to-day operations for HumanWare Australasia.
Requirements
- Oversee day-to-day operations including inventory, warehouse, repairs, and office management
- Manage stock ordering, goods receipting, dispatch, and inventory control using Great Plains (CRM)
- Handle customer orders, payments, sales fulfilment, and liaison with Customs as needed
- Lead technical servicing and repairs of HumanWare and third-party products, including quality control
- Maintain and manage the RMA system to ensure timely updates and clear communication with customers
- Ensure repairs meet quality standards with minimal rework and fast turnaround times
- Manage internal office operations including ICT support, supplier coordination, and invoice approvals
- Ensure compliance with safety procedures, funding requirements (NDIS, DVA), and internal policies
- Monitor and manage operational budgets for freight, equipment, and repairs
- Collaborate with Finance, Sales, and Global teams on reporting, pricing, and operational improvements
- Supervise the Customer Service Representative and provide backup support as needed
- Continuously improve internal processes and maintain a high standard of customer service
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance