Client Solutions & Technical Operations Manager

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. As our Client Solutions & Technical Operations Manager, you'll act as the key contact for local suppliers, stakeholders, and global departments while leading day-to-day operations for HumanWare Australasia.

Requirements

• Oversee day-to-day operations including inventory, warehouse, repairs, and office management
• Manage stock ordering, goods receipting, dispatch, and inventory control using Great Plains (CRM)
• Handle customer orders, payments, sales fulfilment, and liaison with Customs as needed
• Lead technical servicing and repairs of HumanWare and third-party products, including quality control
• Maintain and manage the RMA system to ensure timely updates and clear communication with customers
• Ensure repairs meet quality standards with minimal rework and fast turnaround times
• Manage internal office operations including ICT support, supplier coordination, and invoice approvals
• Ensure compliance with safety procedures, funding requirements (NDIS, DVA), and internal policies
• Monitor and manage operational budgets for freight, equipment, and repairs
• Collaborate with Finance, Sales, and Global teams on reporting, pricing, and operational improvements
• Supervise the Customer Service Representative and provide backup support as needed
• Continuously improve internal processes and maintain a high standard of customer service

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance