Client Operations Manager
KetryxBoston, Massachusetts, United States
Posted September 8, 2025
95000 - 130000 USD year
Full Time
About the Company
Ketryx is a leading provider of AI-powered compliance solutions for life science teams. Their Connected Lifecycle Management platform automates documentation, enhances traceability, and accelerates product release cycles without disrupting existing workflows. By leveraging AI Agents, Ketryx reduces manual work by 90 percent, ensuring faster and higher quality products across the entire lifecycle.
Job Description
Ketryx is seeking a Client Operations Manager to lead a growing team of innovative medtech companies. This role involves building high-performing teams, owning key client relationships, ensuring exceptional outcomes, and driving strategic alignment across complex engagements. The ideal candidate will be a technical leader with a strong understanding of the MedTech industry, comfortable navigating complex regulations, and focused on both quality and operational excellence.
Requirements
- Lead people and portfolios, including building high-performing teams.
- Manage the full client lifecycle from onboarding to long-term partnership.
- Drive Technical Execution and Strategic Configuration.
- Lead initiatives to improve how Client Operations works - scaling our impact through systems, tools, and thoughtfulness.
- Mentor and develop junior team members.
- Translate complex technical and regulatory concepts into actionable recommendations for clients.
- Oversee the drafting, review, and continuous improvement of formal documents.
- Ensure documentation meets both internal quality standards and external regulatory requirements.
Benefits
- Competitive compensation
- Generous stock options
- Work in an exciting field
- Opportunity to learn and grow
- Hybrid work model
- Generous PTO
