Customer Care Manager
EssilorLuxotticaDallas, Texas, United States
Posted February 7, 2026
Full Time
About the Company
EssilorLuxottica is a global leader in ophthalmic lenses, frames, and sunglasses, combining two centuries of innovation. The company offers a wide range of proprietary and licensed brands, advanced lens technologies, and superior shopping experiences through its extensive retail network. With a commitment to sustainability and a focus on helping people see more and be more, EssilorLuxottica employs over 190,000 people across 150 countries.
Job Description
The Customer Care Manager owns the customer experience within lab operations and is the escalation point for complex customer issues. This role requires strong product and lab workflow expertise, problem-solving skills, and the ability to identify root causes of production delays or errors, playing a critical role in protecting customer satisfaction and driving continuous improvement.
Requirements
- Bachelor's degree in Business Administration or related field
- 6+ years of customer service or call center experience
- 4+ years of optical experience (customer service, lab operations, or related)
- 2+ years of people management experience
- Strong understanding of lab workflows
- CRM platforms and telephony systems experience
- Excellent communication skills and customer-centric mindset
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
