Customer Experience Manager
Long & Foster Companies, Inc.Fredericksburg, Virginia, United States
Posted February 13, 2026
Full Time
About the Company
Long & Foster Companies, Inc. is a full‑service real estate firm specializing in residential and commercial transactions, luxury properties, and property management. They offer end‑to‑end solutions—including mortgage, title, insurance, and settlement services—to help clients achieve homeownership and investment goals. Their portfolio spans homes for sale, vacation rentals, and retail spaces, with dedicated landlord representation for property owners. Long & Foster distinguishes itself through personalized guidance, deep local market knowledge, and a commitment to turning the American dream of homeownership into reality.
Job Description
The Customer Experience Manager directs the customer experience team to ensure tasks and projects are completed in a timely manner and to customer satisfaction. The Customer Experience Manager trains, coaches, and mentors employees.
Requirements
- Manages and supervises customer experience staff
- Delegates tasks and monitors progress of regularly assigned projects
- Assumes responsibility as the first level of escalation for customer service calls
- Reviews, processes and submits for payment all bills and invoices
Benefits
- Medical
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Paid Vacation (PTO)
- 401(k) with employer match
- Flexible Spending Account
- Employee Assistance Program (EAP)
