Customer Experience Manager
HomeServices of AmericaFredericksburg, Virginia, United States
Posted February 13, 2026
Full Time
About the Company
HomeServices of America, a Berkshire Hathaway Energy subsidiary, is the nation's leading provider of comprehensive homeownership solutions, offering integrated real estate services that span brokerage, mortgage origination, title and escrow, insurance, and relocation. The company leverages its deep industry expertise to deliver seamless, end‑to‑end support for buyers, sellers, and homeowners, ensuring every transaction is conducted with the highest standards of integrity and efficiency. Its commitment to innovation and transformative results drives continuous improvement in service delivery, positioning HomeServices as a pioneer in modernizing the homeownership experience. A reputation for reliability and customer‑centric excellence makes the firm an attractive partner for individuals and families seeking to turn their home‑ownership aspirations into reality.
Job Description
The Customer Experience Manager directs the customer experience team, trains and coaches employees, and ensures tasks are completed in a timely manner. They assume responsibility for customer service calls and perform various administrative tasks.
Requirements
- Manages and supervises customer experience staff
- Provides coaching, mentoring, and guidance to staff
- Reviews and processes bills and invoices
- Assumes responsibility for customer service calls
Benefits
- Medical
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Paid Vacation (PTO)
- 401(k) with employer match
- Flexible Spending Account
- Employee Assistance Program (EAP)
