Customer Experience Manager
HomeServices of AmericaFredericksburg, Virginia, United States
Posted February 13, 2026
Full Time
About the Company
HomeServices of America, a Berkshire Hathaway Energy subsidiary, is the leading provider of integrated homeownership solutions across the United States. The company combines brokerage, mortgage origination, title and escrow, property‑and‑casualty insurance, home warranties, and relocation services under one umbrella, enabling a seamless experience for buyers and sellers. With a reputation built on integrity and a commitment to innovation, HomeServices empowers families to achieve their home‑ownership goals while driving industry‑wide advancements. Its deep financial backing and focus on transformative results set it apart as a trusted partner in the real‑estate market.
Job Description
Directs the customer experience team to ensure timely and satisfactory completion of tasks and projects. Responsible for training, coaching, and mentoring staff.
Requirements
- Manage and supervise customer experience staff
- Assign and monitor progress of projects
- Assume responsibility for customer service calls
- Review and process bills and invoices
- Meet performance expectations and maintain positive relationships
Benefits
- Medical
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Paid Vacation (PTO)
- 401(k) with employer match
- Flexible Spending Account
- Employee Assistance Program (EAP)
