Customer Service Advocate

Customer Service Advocate position at EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Provide quality customer service, manage customer requests, and act as a liaison between the Lab, Customer Service, and Internal-company laboratories.

Requirements

• Manage customer requests via Salesforce cases to successful outcome
• Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls
• Prioritize and problem solve complex customer issues and concerns

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts