Customer Service Advocate

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. The Customer Service Advocate will provide quality customer service, manage customer requests, and perform various duties within the customer service department.

Requirements

• Manage customer requests via Salesforce cases to successful outcome.
• Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner.
• Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls.
• Prioritize and problem solve complex customer issues and concerns.
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts