Customer Service Representative

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, with a unique global network of commercial subsidiaries and independent distributors across major markets. The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.

Requirements

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts