Customer Service Representative

Customer Service Representative delivers high-quality, multi-channel support and problem resolution to customers, ensuring an exceptional experience with Walman X-Cel Specialty Contacts. Handles customer inquiries, processes orders, and initiates escalation for unresolved issues.

Requirements

• High school diploma or equivalent preferred
• Previous customer service experience or relevant training
• Strong communication skills, including the ability to write and comprehend short correspondence
• Professional and courteous demeanor in customer interactions
• Basic math proficiency and ability to multitask effectively
• Strong judgment and decision-making skills
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Keyboarding skills, including 10-key and typing speed of 35-40 WPM
• ABO certification preferred

Benefits

• health care
• retirement savings
• paid time off/vacation
• various employee discounts