Bilingual (English/Spanish) Customer Support Rep, Part-Time (Remote)

As a Bilingual Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry.

Requirements

• Provide prompt, professional support to Etix patrons by phone and email.
• Assist customers with ticket purchases, order issues, and general event-related inquiries.
• Accurately document and resolve customer issues in a timely manner.
• Manage a high volume of phone and computer-based work in a remote environment.
• Maintain a quiet, professional workspace and reliable internet connection while working remotely.

Benefits

• Flexible scheduling
• Monthly bonus opportunities
• Supportive team culture
• Opportunities for growth within the organization