Technical Support Specialist
EtixNorth Carolina, United States
Posted May 27, 2026
Full Time
About the Company
Etix, founded in 2000, is an American-owned global ticketing platform that processes over 50 million tickets annually for more than 4,100 clients across entertainment, travel, and sports sectors in 40 countries. The company offers flexible, secure online and hybrid ticketing solutions, comprehensive event marketing services, and robust e-commerce fulfillment to venues ranging from theaters and arenas to festivals and multi-use facilities. Etix differentiates itself through its in-house digital marketing agency, Rockhouse Partners, which builds customized websites, social media, and email campaigns, and through a deep commitment to scalable, data-driven solutions that maximize revenue and operational efficiency for venues of all sizes. With headquarters in Raleigh and offices worldwide, Etix combines technology, marketing expertise, and a global network to help venues sell tickets smarter, more efficiently, and with higher returns.
Job Description
Etix is seeking a Technical Support Specialist to tackle technical challenges across the Etix system and support third-party tools. The role involves resolving internal tech support tickets, setting up client merchant accounts, and managing integrations between internal systems and SaaS tools.
Requirements
- Detail-oriented and methodical in task execution
- Calm under pressure with a solution-oriented approach
- Clear and professional communication in writing and verbally
- Innovative and problem-solving skills
- Ability to meet constant deadlines while managing multiple tasks
Benefits
- Healthcare coverage
- Flexible Spending Accounts
- Financial Protection
- Retirement Planning
- Paid Time Off benefits
- Paid company holidays
- Parental Leave
- Work Attire Program
