Technical Support Specialist
Follett Software, LLCUnited States
Posted May 28, 2026
Full Time
About the Company
Follett Software is a technology company that empowers educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education.
Job Description
The Technical Support Specialist (Tier 1) provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Minimum 1 year of experience, preferred 1-3 years’ experience in a technical support role, preferably in a SaaS or software environment
- Experience in customer service, client-facing roles, and technical troubleshooting
Benefits
- Fully remote work
- Subsidized healthcare plans
- Company-paid disability and life insurance
- Robust Paid Time Off
- Retirement savings with employer match
- Flexible Spending Accounts
- Optional supplemental coverages
- Meaningful recognition and tangible rewards