Technical Support Specialist
Follett Software, LLCWellington, Wellington, New Zealand
Posted April 16, 2026
Full Time
About the Company
Follett Software empowers educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education.
Job Description
The Technical Support Specialist provides advanced, client-facing technical support for Follett Software's global education software solutions. This role combines deep technical troubleshooting with excellent customer service to ensure reliable deployment, integration, and operation of our products.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field
- 3+ years in a technical support, systems administration, or implementation role for enterprise or B2B software
- Direct experience partnering with customer IT teams in a client-facing capacity
- Strong experience with Windows Server, virtualization, and mixed environments
Benefits
- Generous Paid Time Off
- 401k Matching
- Health insurance
- Retirement Plan
