Escalation Specialist - Customer Support, Australia
EucalyptusManila, Philippines
Posted March 24, 2026
Full Time
About the Company
Eucalyptus is a healthtech company that provides weight-management programs combining GLP-1 medication with personalized nutrition, movement support, and clinician-led care.
Job Description
Eucalyptus is seeking an Escalation Specialist to manage high-risk patient cases, work with Patient Support and Legal teams, and identify trends for improvement opportunities.
Requirements
- 2+ years of experience in escalations in Telehealth or healthcare support, customer service, tech support or other problem solving roles
- High school degree
- Strong English written and verbal communication skills
Benefits
- Sick leave
- Maternal/Paternal leave
- Compassionate leave
- Vacation leave
- Personal health days leave
- Budget for well-being
- Health insurance
- Transportation allowance
- 13th month pay