Quality Specialist - Contact Center, AU/UK Support

Eucalyptus is hiring a Quality Specialist for its Contact Center in Manila, Philippines. The role is critical in ensuring high-quality patient support as the company scales. The Quality Specialist will audit patient support interactions, produce QA reports, and propose improvements.

Requirements

• At least 4-5 years of experience in quality control in a fast-paced customer centric environment
• Strong customer-centric mindset with a keen ability to assess tone, empathy, and communication quality
• Analytical and reporting skills with experience turning data into clear insights and practical recommendations
• Strong communication skills, comfortable working with team members at all levels

Benefits

• Comprehensive health coverage (including up to 2 dependents)
• Vacation, sick, and parental leaves
• 13th-month pay
• Statutory benefits
• Transport allowance
• Wellness budgets
• Social clubs
• Hybrid work arrangement
• Learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture