Query Management and Case Administration Officer (Customer Service)

We're looking for exceptional candidates to join our team in the role of Query Management & Case Administration Officers (Customer Service/Administration/Contact Centre) to support the first of our new Courts and Tribunal Service Centres (CTSCs). The role will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently.

Requirements

• Knowledge and understanding of the user experience (customer service)
• Knowledge of user interactions with online interfaces and coaching skills
• Good command of the English language and the ability to explain complex information in simple accessible terms
• Flexibility to move between roles to support effective and efficient use of resources
• Strong emotional intelligence and ability to understand callers' needs and provide excellent customer service

Benefits

• Salary: £18,514 - £20,020 (Band E)
• Opportunity to work in a dynamic and modern Justice system
• Flexible working hours and shift patterns