Query Management & Case Administration Officer - CTSC Stoke
Ministry of JusticeEngland, United Kingdom
Posted January 16, 2020
18884 - 18884 GBP year
Full Time
About the Company
EURO RSCG KLP is a creative marketing agency delivering impactful solutions to influential brands across various channels.
Job Description
We are seeking a Query Management & Case Administration Officer to join our Courts and Tribunal Service Centres. The successful candidate will be the first point of contact for users of our court services, assisting with queries and supporting applications. The role requires good communication skills, organisational abilities, and strong emotional intelligence.
Requirements
- Ability to guide customers in a professional and friendly manner using digital channels
- Good command of the English language and ability to explain complex information in simple terms
- Good organisational and time management skills
- Strong emotional intelligence and ability to understand callers' needs
- Team player with good communication and interpersonal skills
Benefits
- Market leading pension scheme
- 25 days holiday (rising to 30 days with service) plus 1 additional privilege day per year
- Career and development opportunities
- Chance to work within a new and exciting service supporting the future of our courts and tribunal service
