Customer Service - Senior Customer Service Advisor
EV CargoNorth West Leicestershire, England, United Kingdom
Posted January 5, 2026
Full Time
About the Company
EV Cargo is a global, technology‑enabled logistics platform that delivers end‑to‑end supply‑chain solutions for leading brands across retail, consumer, and industrial sectors. Leveraging a network of 72 offices and direct operations in 24 countries, the company offers air, sea, and road freight services as well as contract logistics, moving more than $50 billion of merchandise annually through 700+ country pairs. With a workforce of over 2,900 professionals, EV Cargo combines data‑driven decision making and real‑time visibility to optimize cost, speed, and reliability for its 9,000+ customers. The firm’s distinctive value lies in its hybrid model of owned infrastructure and strategic partner alliances, enabling scalable, mission‑critical service coverage worldwide.
Job Description
Provide excellent customer service, manage customer expectations, and ensure repeat business and business growth alongside maximizing gross margin. Work with large-scale customer brands and multiple hauliers across the UK.
Requirements
- Previous customer service experience
- Excellent customer service skills
- Previous experience of working within a small team environment
- Experience of Windows 10 in a business capacity
- Excellent telephone manner
- Excellent attention to detail
- Administration skills
