We are searching for tech-savvy enthusiasts to manage team activity, ensure compliance with procedures and commitments, provide training for team members, and control the adequacy of resources according to the activity. Responsibilities include monitoring the qualitative and quantitative levels of the team's activity, calculating SLAs and proposing action plans, and sharing knowledge and improving the team's skills. Requirements include proven experience as a Team Leader, experience with Easyvista or ServiceNow, fluency in French and English, and strong leadership skills.
Requirements
- Proven experience as a Team Leader / managing teams
- Experience with Easyvista or ServiceNow
- Fluent French (B2-C1) and fluent English (B2)
- Strong Leadership skills
- A proactive, innovative mindset and the ability to propose effective solutions
- Knowledge of service contractual agreements
- Solid pedagogical and training abilities
- Proficiency in Windows 10
- Proficiency in Office 365
Benefits
- Performance bonus
- Expense account for holidays
- Reimbursement of public transport expenses
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
