Team leader (French and English)
TranscomBelgrade, Central Serbia, Serbia
Posted March 10, 2026
Full Time
About the Company
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Job Description
We are hiring a Team leader with customer support background that speaks French and English to support our client and to help us deliver excellent service while supporting, coaching and managing new colleagues. The main responsibilities include providing daily mentoring and coaching, monitoring and evaluating results, analyzing and improving processes, and ensuring a high degree of motivation in the team.
Requirements
- Great knowledge of French language (C1/C2)
- Proficiency in English (minimum B2)
- Minimum 1 year in customer service industry
- Experience in leading a team in the customer support industry is mandatory
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Ability to analyse and solve complex issues that may require research and creative solutions
- Ability to work with minimal supervision in a fast-paced environment
- Ability to maintain the highest standards of confidentiality and display professional ethical conduct
- Exceptional relationship-building skills and ability to work in a team of peers
Benefits
- Work from home model of work
- Competitive salary
- Work contract
- Private health insurance
- Building career in an international environment
- Full support while on boarding
- Pleasant work atmosphere and friendly team spirit
