Technicien Support de Proximité Référent VIP - H/F - CDI
EVERIENCEParis, Ile-de-France, France
Posted January 19, 2026
Full Time
About the Company
HELPLINE is a specialized user support management company, part of Everience, an international group of consulting and digital services augmented by technology.
Job Description
We are HELPLINE, a specialized user support management company, looking for a VIP Support Technician Reference to provide personalized support to VIP clients in the public sector in Paris. The role involves technical support, customer service, and training, with a focus on maintaining a good working atmosphere and team collaboration.
Requirements
- First experience of at least 3 years on a similar position
- Excellent relational skills with a great sense of welcome
- Rigorous, ability to follow existing procedures
- Collaborative and motivated with a desire to invest in a team
- Availability to ensure night shifts, weekends, and public holidays with overtime pay and shift allowance
- Master of the Microsoft environment (office and material)
- Driver's license B is mandatory
Benefits
- Health insurance 50% covered by the employer, 50% reimbursement of transportation tickets
- Meal ticket card (9.5€ employer-covered)
- Co-optation primes up to 1000€
- CSE with several cultural benefits
- Institute of training to support the development of your skills
- Mobility partner
- Cohesive, committed, and conquering team