Senior Director - Workforce Management
EveriseMisamis Occidental, Philippines
Posted March 24, 2026
Full Time
About the Company
Everise is a global experience company that believes in being people-first, celebrating diversity, and incubating innovation.
Job Description
Join Everise as a Senior Director - Workforce Management to build, manage, and own workforce management strategy, processes, and execution of high Customer Service levels while ensuring efficient utilization of resources.
Requirements
- 8+ years of experience in Workforce Management, including at least 4 years in a senior leadership role
- Proven expertise in managing WFM processes for large-scale contact centers with over 5,000 agents
- Experience in cross-functional collaboration and managing multi-geo BPOs
- Advanced proficiency in contact center technologies such as Verint, Aspect, and Genesys
- Comprehensive knowledge of WFM processes, including Real-Time Adherence (RTA), scheduling, demand forecasting, and budgeting
- Demonstrated ability to lead and develop high-performing teams
- Exceptional communication skills, with the ability to engage and align diverse stakeholders
- Advanced proficiency in Excel and other data analysis tools
- Familiarity with compliance standards and governance in WFM practices
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
