Senior Manager, Workforce Management
Ubiquity Global Services, Inc.Bacolod, Philippines
Posted February 16, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Apply today and start your journey with Ubiquity as Senior Manager, Workforce Management. Responsibilities include tracking, forecasting, and analyzing real-time management and planning of assigned call volume, headcount requirements, shrinkage, attrition, and handle time goals.
Requirements
- More than 5 years Workforce Management experience
- Minimum 3 years experience as a Manager
- End-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster
- Advanced knowledge on AVAYA CMS
- Preferable Verint experience
- Handled programs with > 1000 FTEs
- Strong command of the English language
- Ability to create/manage scheduling and real-time management processes and tools effectively
- Strong Analytical and Management skills