Senior Manager - Operations
EverisePunjab, India
Posted March 26, 2026
Full Time
About the Company
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness!
Job Description
Join Everise as a Senior Manager - Operations and lead a team of supervisors to achieve client deliverables. Monitor performance, create a positive work environment, and manage functional areas. Requires 5+ years of operations leadership experience, strong analytical skills, and excellent communication skills.
Requirements
- Monitor, track and evaluate Operations' performance
- Provide personal ongoing support and feedback to Managers and Sr. Managers
- Create an environment that makes Everise an employer of choice
- Manage functional areas such as Human Resources, Recruitment, Training, Quality, Technology, Facilities and Security
- Coordinate with Functional Heads to ensure underperforming Managers meet expectations
- Participate in associate and supervisor selection and interviewing process
- Interact with clients demonstrating engaged leadership and detail orientation
