Manager - Operations

Seeking a dynamic and detail-oriented Manager/Senior Manager to lead the Operations team at Firstsource Solutions, managing a team of 80-100 employees, ensuring operational efficiency, compliance with quality standards, and seamless coordination across cross-functional teams.

Requirements

• Postgraduate degree in Education, Management, or a related academic field.
• 10–12 years of relevant experience in academia, assessments, or large-scale operations.
• Proven experience in P&L ownership, financial planning, and account management.
• Strong track record of leading large teams (80–100 employees or more).
• Experience working with US or global stakeholders in a cross-cultural environment.
• Strong leadership, analytical, and stakeholder management skills.