Senior Manager - Telecom
EveriseIndia
Posted February 26, 2026
Full Time
About the Company
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness!
Job Description
Join Everise as a Senior Manager - Telecom to oversee the configuration, integration, and management of on-prem Cisco Voice platform & cloud Contact Centre solutions, with a primary focus on Five9 (CCAAS) platforms.
Requirements
- Proficiency in configuring, integrating, and managing Cisco Voice platforms and cloud Contact Centre solutions, especially Five9 (CCAAS)
- Strong ability to work closely with cross-functional teams for requirement gathering, solution enhancement, and operational excellence
- Demonstrated skill in troubleshooting technical issues promptly to minimise downtime and enhance customer satisfaction
- Capability to monitor system performance, generate reports, and implement continuous improvement initiatives for optimal efficiency
- Experience in managing and mentoring team members, fostering a culture of learning and skill development
- Effective coordination with vendors and stakeholders to align with business goals and maintain compliance with industry standards
- Commitment to documenting processes, updating technical knowledge, and contributing to the team's best practices
