Sr. Professional I, Global Telecom

We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives.

Requirements

• Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone.
• Lead the design, deployment, and optimization of cloud-based contact center solutions.
• Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS.
• Oversee day-to-day telecom and contact center operations ensuring high system availability and performance.
• Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation.