Fraud Operations Manager
Evolve Bank & TrustMemphis, Tennessee, United States
Posted February 11, 2026
Full Time
About the Company
Evolve Bank & Trust is a century‑old financial institution that blends traditional personal and commercial banking with innovative fintech solutions. Its portfolio spans mortgage and SBA lending, physicians financing, trust and wealth management, and a suite of payment and open‑banking services. As a pioneer in Banking‑as‑a‑Service, Evolve powers third‑party platforms while earning industry honors such as a Top 50 ACH Originator and Partner Bank of the Year. The bank’s culture of excellence—evidenced by consecutive Top Workplace awards—makes it an attractive destination for professionals who want to shape the future of finance.
Job Description
The Fraud Operations Manager is responsible for overseeing daily operations to prevent, detect, and investigate fraud, overseeing policy development, fraud strategies, functional gap assessment, risk assessment, and technology implementation while managing losses, ensuring compliance, and mentoring investigators for complex cases.
Requirements
- Develop and implement fraud prevention strategies, policies, procedures, and control frameworks.
- Oversee daily fraud operations in ACH, Real Time Payments (RTP), Wires, Checks, etc.
- Lead investigations into complex fraud schemes, analyze trends, and perform root cause analysis and if needed escalate to the 2nd line BSA team for further review.
- Evaluate and configure fraud detection systems, tools, and data analytics solutions.
- Identify, measure, and mitigate fraud risks, ensuring compliance with regulations.
- Manage, coach, and develop a small team of fraud analysts and investigators.
- Partner with internal teams (BSA, IT, Product, Data) and external entities (law enforcement, vendors, payment networks).
- Prepare reports, analyze performance metrics, and present findings to stakeholders.
Benefits
- Medical
- Dental
- Vision
- 401k Matching
- Life Insurance
