Head of Customer Support - EMEA
EvotixManchester, England, United Kingdom
Posted March 23, 2026
Full Time
About the Company
Evotix is transforming the way businesses approach health, safety, and wellbeing through bold ideas, diversity, and collaboration.
Job Description
Evotix is looking for a Head of Customer Support to lead the delivery of tailored EHS software solutions that transform how businesses operate. The role involves responding to customer requests, configuration services, support for project managers, developing the people and processes, and ensuring SLAs are achieved.
Requirements
- Prioritise and deliver support activities
- Ensure that activities are carried out efficiently and effectively
- Escalate issues where appropriate to product or development
- Lead the technical support team
- Manage customer relationships
- Identify up-sell opportunities
- Deliver services alongside team members
Benefits
- Competitive Compensation
- Unlimited Annual Leave
- Generous tiered 401k plan
- Access to Employee Assistance Program
- Educational benefits
- Regular team events and an inclusive environment
