Casual Guest Service Agent - Rydges Darling Square Apartment Hotel

We are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent. As the ideal candidate you'll have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences.

Requirements

• Guest Interaction: Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.
• Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.
• Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.
• Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.
• Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.
• Opera PMS Experience: Experience with Opera Property Management System (PMS) is highly regarded.
• Flexibility: Available to work a flexible schedule across seven days a week, including late nights, weekends, and public holidays.
• Valid Driver’s License: A current New South Wales driver’s license is required.
• Legal Right to Work: Applicants must have the legal right to work in Australia, as sponsorship is not available.
• Police Check: All successful candidates must be willing to undergo a National Police Check.

Benefits

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.